How do I send/receive picture ?

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  • Updated 5 years ago
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I just buy a Samsung Ace and I can't send or receive Picture .. why ? they (koodo) send me a message with the website ''koodomobile.com/bb'' instaed of the picture but this website dosnt work...
what am I suposed to do ?
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Posted 5 years ago

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Hi Audrey. Your problem could be because you asked to block the internet on the koodo side. Being able to send and receive picture depends on whether the internet is blocked or not .Can you confirm ?
Hmm, I didnt ask anyting like that.. I can go on internet just fine
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Ok i think that it is time to call them and make sure that if any data block that they remove it
yeah I think too...
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Just let me know if calling them fixed it :)
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Ahmad

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You don't need to even call. Log into self-serve and if you do have a data block, under add-ons it will be listed. If so, go to "change add-ons" and you can remove it yourself.
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Yeah , if you do have access to self serve it is another way to get it removed. Thanks Ahmad for pointing out that !

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