How do I pay off my phone, and terminate my contract?

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  • Updated 4 years ago
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How do I pay off my phone, and terminate my contract? Are there additional charges for terminating?
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Lucette Nolin

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Posted 4 years ago

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Chad Burr, Mobile Master

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If you're keeping your number, go to your new carrier and tell them you'd like to port your number over to them. The port process will automatically cancel you account and you'll get a bill for your remaining tab balance plus any use over and above your plan.

If you're not keeping your number, call Koodo and let them know that's what you want to do. Your service will cancel on your next bill date and you'll get a bill for your remaining tab and any use above your plan.
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Humberto Giambrone

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Depends if you want to keep your number or not. If not, just call Koodo and tell them you want to cancel, your phone's balance with appear on your final bill. There are no additional charges except what you owe on the phone.

If you are switching companies and want to keep your number, DON'T CANCEL. Just do the switch, and your new mobile carrier will do the cancellation for you when they port your number over.

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