How do I find out where the extra charge came from?

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  • Updated 5 years ago
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There is an extra charge of $5.13 on my account. I have checked all of my minutes etc. how can I tell where that has come from?
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Posted 5 years ago

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Sophia, Mobile Master

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Hi Lisa,

In self service you should be able to review your bills - if I'm correct, there should be a page 3 on your invoice which lists your specific charges :)
I can't see anything but the first page. How do I make the bill show other pages? It says there are 9 but I can't gain access
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Myke

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@Sophia: Yes you are :).
I can't see anything but the first page. How do I make the bill show other pages? It says there are 9 but I can't gain access
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Dennis, Mobile Master

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To access your full ebill you need to download the PDF file from self serve on your computer
Can you help me with the next comment?
Ok now I'm sounding stupid, but how do I do that? I press on the PDF looking bill on the left of the screen and it pops up. I thought it was open at this point. I don't see any other option to "open" it.
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Myke

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Click on the date, then pulls up the bill. Then scroll down.
Did that. Won't let me scroll down.
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Chris Petersens

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Simply hit "page down" on your keyboard to get to the next page once the pdf is open.
Ahh ha! There in lies the problem! I'm on an iPad and don't have a keyboard. I'll try from work next week. Thanks:)

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