How do I dispute data usage? While I am asllep at 4 a.m. there is a $90 data charge? Impossible!

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  • Updated 4 years ago
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Peter Dickens

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Posted 4 years ago

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KaneSlavik

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Going to need more information than that. Have you pulled up the data details on your Self Serve account?

What phone are you using for your Koodo account?
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Mayumi, Mobile Master

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You can call Koodo.
*611 from your Koodo phone or 1-866-995-6636 from any other phone
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Peter Dickens

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Yes... pulled up data details as follows.

4:29:33 AM 84.12 MB Data Usage from/to $0.00
Galaxy 2
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KaneSlavik

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And the 2nd question I asked, was what phone are you using?

That detail does not show any data overage.
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Peter Dickens

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Galaxy 2
And no... I am not over, but this is a big chunk of what I am allowed... and at 4:30 a.m. phone is plugged into charger and I am asleep?
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KaneSlavik

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Then why are you stating that you were charged $90 for data overage?
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Sophia, Mobile Master

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If you only used 84MB that can't possibly be charged as $90, Peter, so as KaneSlavid said earlier we need more information.

Did you perhaps lose WiFi in the night and didn't set your phone to download updates on WiFi only? 84MB is not that much and could easily be used up with just two or three apps updating...
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Peter Dickens

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Sorry... did not mean $90.. but 90 MB... actually 84MB

Not sure on the setting... thought I had
Is there a way to set this for all apps? Or just one at a time?
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Paul Deschamps, Mobile Master

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Curious what the data was taken by, let us know when you find it in the list in usage
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Peter Dickens

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oh... did not realize I could pinpoint the app... will try...
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Peter Dickens

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OK... getting silly... another 76MB data just got used in the last few minutes!!!!!
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RedMageX

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Turn off your Data, use Wifi instead. And check out the direction Kane Slavik mentioned to check which apps are using the data
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Paul Deschamps, Mobile Master

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Did you figure out what app was taking the data ?
Also you didn't install an alarm clock app from the Playstore before this started happening did you?

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