How do I deactivate my plan? Can I use Self Serve or do I have to call and pay a fee?

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  • Updated 4 years ago
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I only wanted to use the plan for one month and I want to deactivate it now. I can't see anywhere on the Self Serve page to do that. Is the only way to do that by calling Koodo and paying some ridiculously high service fee?
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Rachael Osborn

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Posted 4 years ago

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Sophia, Mobile Master

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What do you mean by deactivate? Cancel? You need to call Koodo I'm afraid, but I'm not sure where you got the idea of a ridiculously high service fee? It's FREE to call Koodo unless you ask them to do something you can do yourself in self service :)

If you really mean to deactivate your plan, you can do that in self service, but you'd still be paying for your plan :)