How do I change phone providers and keep my number ?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
If I want to change to kodo, I am going to need my phone unlocked, but I want to keep my phone number and my existing phone provider Virgin, by the way who sucks :( said if I pay off my phone and unlock it I loose my number. Does this mean I have to stay with Virgin in order to keep my phone number ???
Photo of Clara Schweitzer

Clara Schweitzer

  • 70 Points

Posted 4 years ago

  • 1
Photo of Camilo_A


  • 30,198 Points 20k badge 2x thumb
Hi there...

It is quite simple, if you want to come to Koodo, just approach the Koodo Shop, they will open one account for you and let them know you want to keep your existing number, Koodo will send the request to Port your number into Koodo and that's it...

Make sure you have handy your Virgin account number, two pieces of ID and that your Virgin account is still active...
Photo of quasarito


  • 9,738 Points 5k badge 2x thumb
Get your phone unlocked first.

Then DO NOT cancel your Virgin account. Simply go to Koodo and have your number ported over and activate a new plan with Koodo. Your Virgin account will automatically close the port is complete.
Photo of Chris Petersens

Chris Petersens

  • 47,246 Points 20k badge 2x thumb
You can unlock your phone yourself fairly inexpensively, unless it's an iphone.

This place is good. I used them.
Photo of rascal


  • 112 Points 100 badge 2x thumb
mobile number portability is the process by which, you can shift to another operator of your choice, while retaining your old number.