How do I cancel one of my accounts

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  • Updated 5 years ago
  • Answered
Hi. I currently have 3 phones on my Koodoo account. I would like to cancel one of them. . I can't seem to find an option for doing that. Can you help please?
Photo of Donna Downton

Donna Downton

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Posted 5 years ago

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Photo of Curtules


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The only way to cancel a line is to contact Customer Service first, then they will get you in touch with a retention team. You can cancel one line at a time.

But why would you want to cancel your line anyway?
Photo of Camilo_A


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Hi there... This is something that can be done over the phone only, call Customer Service and then the Support team will be more than happy to give you all the details...

Is there something that can be done for that line? what is the reason for the cancellation Donna?

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