How do I cancel my account?

  • 2
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866

How do I close my koodo account? I recently switched to a different carrier.. And was told they took care of everything.. (didnt realize i had an active bill...) I would like to close my account due to being with a different carrier (just paid my outstanding bill via my bank btw). Tried calling the self serve phone line.. asked for my ten digit phone number.. I keyed in my number... and it didnt work (I carried my number over...) What do I do?
Photo of James Ross

James Ross

  • 110 Points 100 badge 2x thumb

Posted 4 years ago

  • 2
Photo of HippieLongstocking


  • 24,720 Points 20k badge 2x thumb
Hey James!
if you carried the number over the account automatically suspends and will cancel on the next billing cycle.
You have nothing to worry about :)
Photo of Ray O'Donoghue

Ray O'Donoghue

  • 82 Points 75 badge 2x thumb
I would like to cancel my account for my cell phone as I don't have any reason to use it any more. How do I do this??
Photo of Mayumi

Mayumi, Mobile Master

  • 111,020 Points 100k badge 2x thumb
Call customer service to cancel your account.
*611 from your Koodo phone orĀ 1-866-995-6636

This conversation is no longer open for comments or replies.