How come I cannot access my bills to make a payment?

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  • Updated 5 years ago
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I have cancelled my account last week, and was told that November 7 (today) was when I can pay off the tab balance. I logged into my account and do not see anything that allows me to pay.
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Victor L

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Posted 5 years ago

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rikkster, Mobile Master

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One option would be to pay the tab balance through online banking, get the confirmation of payment code, then call Koodo and pass the information along to a rep in the billing department.
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Victor remember that you have a billing cycle date, so if your billing cycle closes on the 7th the bill would not be ready for view or payment b/c your account is at $0. The TAB will come in on the BILL not separate.
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Zaphod Beeblebrox

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The bill for 11/07 will not be ready to view until the middle of next week, the latest

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