How can I set up a 'payment arrangement' BEFORE the bill is past due?

  • 2
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Is it possible to make a 'payment arrangement' before the bill is past due? I called the *611 Koodo automated help line, but it would seem that I can only set this up AFTER the bill is past due.

My motivation is this: I racked up a huge bill while travelling (totally my fault, I know), and it would be awesome to split it over 2 months (as opposed to the 28 day period given to pay an outstanding balance).

Thanks for your help!
Photo of Evan McDonough

Evan McDonough

  • 92 Points 75 badge 2x thumb

Posted 4 years ago

  • 2
Photo of Dennis

Dennis, Mobile Master

  • 196,120 Points 100k badge 2x thumb
I have done that through my online banking. It's much easier.
You may not be able to do it via phone since it will need to apply toward an outstanding amount which is not yet generated. I'm not 100% on this since I never pay via phone.

Just note that depending on when your bill comes, the early payment may or may not show up on your next bill due to the timing to process the payment, but the payment should be considered as completed.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
I have done this as well the same way.
Photo of Koodo Person

Koodo Person

  • 140 Points 100 badge 2x thumb
"Payment arrangements" are about paying the bill after its due date, not before.
Photo of Dave

Dave

  • 7,814 Points 5k badge 2x thumb
I believe that you do have to wait until it is past due, but not totally sure. What you should do instead of the automated service is talk to someone in our payment services department. They usually only handle delinquent accounts, but if you tell them that you have a huge bill and want to split it up in 2 parts they would probably accept it.

The other option is pay one part before the bill is due, and then call payment services about the other part of the bill and tell them that you will be paying it at a certain time.

If you have a spending limit plan (basically if you are suspended if you reach $200 in billed and unbilled charges), then there may be a problem. But by talking to payment service they would be able to help you with that (instead of just using automated services) :)
Photo of Koodo Person

Koodo Person

  • 140 Points 100 badge 2x thumb
Pay the amount you can pay and call Koodo 1 day after your bill's due date. If I remember correctly, they don't accept it before your bill is past due even if you talk to the reps. Nothing bad will happen in 1 day or even a week, don't worry.
Photo of Mayumi

Mayumi, Mobile Master

  • 115,066 Points 100k badge 2x thumb
Log into self serve >Scroll down to bottom of page > Click  "Change address" take you to old SS site > Change bill type/Notifications > Choose "Email notification"

You have to set this up by yourself.
Photo of Evan McDonough

Evan McDonough

  • 92 Points 75 badge 2x thumb
Thanks for all the replies!

Dennis and 'Koodo Person': I was actually referring to the scenario described by Dave. I have received the bill already, and would like to avoid the negative impact on my credit history of having a late payment.

Dave: thanks! I will call Koodo and see what they can do.

'Koodo Person': "Nothing bad will happen in 1 day or even a week, don't worry." While I think this is true formally, I'm not sure that this is actually the case. A quick google search gives counterexamples, and this precisely what I am trying to avoid.

Again, thanks a lot for the info!

This conversation is no longer open for comments or replies.