How can I report a payment?

  • Question
  • Updated 4 weeks ago
  • Answered
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Coco B Cuellar

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Posted 2 years ago

  • 1
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Ben B

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just dial # 227 or call the payments at 1 855 995 6636
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Ben B

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sorry 1 866
or
1-855-325-6636 whick will lead u to the payment without going thru customer service
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RudyW

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What are these new numbers? Why not just keep it simple and dial *611. This is way to much work.
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Timo Tuokkola, Mobile Master

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*611 only works from a koodo cellphone. 1-866-995-6636 works from ANY line.
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RudyW

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I know but Ben talks about 227 then the 1-855 which different again.
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John Jarvis

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Called 866-995-6636 and it seems to be a "Carribean Cruise" scam as of June 2015!
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Timo Tuokkola, Mobile Master

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Just called it myself. It's working fine and still goes straight to koodo.
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John Jarvis

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Well then that's because dumbass me, dialed 866 as opposed to 855. Thanks though, I *did* get through to them via cell.
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Tom Pearson

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doesnt work when they've taken your phone off line..
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Sophia, Mobile Master

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Use another phone and dial the 1-866-995-6636 number.

(Ack sorry, now I've done it. Corrected)
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John Jarvis

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866 is the "Win A Vacation" scam!

I haven't tried the "855" number yet, but that's the one listed above so it's worth a try. (And I suppose it depends on which country you're trying to dial from).

The "866" number is a scam if you dial from Canada.

My cell wasn't disconnected but when it said "Enter Your 4 Digit Security Code" my phone was on "black screen" so I couldn't.

My advice from this experience is that if your phone is disconnected then use a pay phone and dial the 855 number?

Hope this helps a few people because it *is* a royal pain in the grass!
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Timo Tuokkola, Mobile Master

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No. It. Is. Not.
For the second time in as many days, I just dialed 1-866-995-6636 and it went directly to koodo. I don't know what it is that you are dialling, but it isn't this number.
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Erwin

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The question seems vague.

But if you mean that there are inconsistencies in your bill, you can dispute your bill by calling 1-866-995-6636 or *611 from your Koodo phone.
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Timo Tuokkola, Mobile Master

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Call customer service at 1-866-995-6636, option 5.
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Yannick, Employee

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Hi there, Ben is right! Our customers can now report a payment directly by dialing #227 from their cell or 1-855-325-6636, our new toll free number for the Payment Management department :)