how can I activate a pre paid if the site wont let me

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Photo of Alex C Melanson

Alex C Melanson

  • 80 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of sunnysweetz

sunnysweetz

  • 1,054 Points 1k badge 2x thumb
if you give it a few tries and it just won't work i'd just call customer service when next theyre open and explain the problem. that you had to call them because you tried and tried to do it yourself online and it just wouldn't work.
usually theyre pretty good when the site has problems.
Photo of Alex C Melanson

Alex C Melanson

  • 80 Points 75 badge 2x thumb
well now it is saying that it wont Activate because there is not more then $35 on a prepaid top up of 35 why wont u guys help me
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
We're willing to help, Alex but you HAVE to give us more details. Post screenshots, give the exact details of the message you're getting and when, then we can help.

Actually you were suggested to call Koodo and that is what I would do in your case, we can't access your account or computer screen to see what goes wrong :)

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

This conversation is no longer open for comments or replies.