How do I reset the pattern lock on my Moto E?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
Motorola moto e smartphone koodo
Photo of Archie Swain

Archie Swain

  • 92 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,736 Points 100k badge 2x thumb
Keep trying and then it should ask for the back up password you setup.
If you don't know the password you'll have to perform a factory reset but keep in mind you will lose everything you haven't backed up yet.
Photo of Archie Swain

Archie Swain

  • 92 Points 75 badge 2x thumb
It's not a word code,it's a square with 9 dot's and u got 2 connect a pattern the right one 2 get in ,but I forget but I don' t know how 2 do that if I can't. Unlock my screen.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,736 Points 100k badge 2x thumb
Ok I seen that but I thought it asked for a password after a certain amount of failed attempts like it does with a fingerprint lock but it does not so your only option is figure out the pattern or perform a hard reset of the device but like I said you will lose everything you never backed up. After the hard reset you will have to log into the device with the same email that was on the device before the factory reset or it will not let you in.
(Edited)
Photo of Archie Swain

Archie Swain

  • 92 Points 75 badge 2x thumb
And how do I find out that same email, do u mean my email ,and what about the sim card, I won't damage it?if not how do I perform this factory reset. Can you tell me step by step.I'll send u apic of its box it came in. I just bought this phone 2day
Photo of Anna

Anna

  • 6,126 Points 5k badge 2x thumb
Hey Archie! We cannot tell you which email you used when you set up your device. Being an Android, your phone would have prompted you to enter your Gmail address so that it can sync your contacts and such to your Gmail account. Doing a hard reset will in no way damage your SIM card.

The reset will require a minimum battery level of 25%. Make sure that your device has enough battery, if not charge it for an hour or so before. These are the steps to reset your phone:
  1. With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the device turns on.
  2. Press the Volume Down button to highlight "Recovery mode"
  3. Press the Power button to restart into Recovery mode.
    You'll see an image of an Android robot with a red exclamation mark.
  4. From the "No Command" screen (Android figure lying on his back), press and hold the Power button then press and release the Volume Up button to display the menu options.
  5. Select "wipe data/factory reset".
    Note: Use the Volume buttons to highlight and the Power button to select.
  6. Select Yes -- delete all user data.
    Note: Allow several seconds for the factory data reset process to complete.
  7. Select reboot system now.
    Note: Allow several minutes for the reboot process to complete. 
Keep us posted!

This conversation is no longer open for comments or replies.