how would i go about to get my network setting reset on koodos end

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  • Updated 5 days ago
prepaid account. how would i go about to get my network setting reset on koodos end, i cannot seem to send sms but i can receive sms, send and receive mms and phone calls.
i have tried the sim in 3 different phones w/the same result. i want koodo to reset the settings b4 i decide to go buy another sim
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vin vin

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Posted 5 days ago

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Dennis, Mobile Master

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does calling work?
Did you port your number recently?
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vin vin

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everything works except for out going sms. had number for awhile
(Edited)
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Dennis, Mobile Master

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Have you tried to reset network settings on the phone in the Settings app?
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vin vin

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yes plus ive tried sim on 3 different phones
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Dennis, Mobile Master

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It could also be an issue with the sim card.

I would send a private message to Koodo via facebook and twitter first to see if they fix things, if not, you may need to get another sim
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Mats

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What phone do you have?
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vin vin

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i have tried it on 5 different phones, same result, no outgoing sms, will be buying a sim within the hour
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Dennis, Mobile Master

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Prepaid Sim is gonna cost $20 (no credit since it is not a new activation).  And it may not solve your issue
(Edited)
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vin vin

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tried multiple phones, nada. new sim was the solution, sms out bound working now