how to upgrade data without losing the voice plan

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  • Updated 3 years ago
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I want to upgrade my plan to have more data but I dont want to lose anything with my voice plan
I have the unlimited long distance across canada and i just want to add more data - how do I do this and which plan can I choose
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Terri Rich

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  • confused

Posted 3 years ago

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Chad Burr, Mobile Master

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The plans aren't piecemeal, you'll have to either use more data and pay the per use charge of your plan, or take a whole new plan. Paying the overage may actually be cheapest

For instance the overage rates of some grandfathered plans may be 10$ per GB while today's plans may be 5$ per 250mb.

Make sure you check out your plan in self serve before you switch.
(Edited)
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Terri Rich

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Im willing to go to the next plan but I am not sure how to do that? and will i lose my voice plan that I have by choosing a new voice plan.
My plan doesnt say much about what I have ? or im unable to find that info
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Chad Burr, Mobile Master

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You may or may not be happy with your overage rate as I stated above. .

Log into self serve and check your plan description for the rate... If you don't see it you'll need to call in and ask
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Terri Rich

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but my plan has unlimited long distance across canada - anytime do the other plans offer that as well?
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Chad Burr, Mobile Master

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Yes,

Here is where you can shop for plans.

Make sure to select the region you live in at the top

https://www.koodomobile.com/rate-plans

Here is an example of Ontario plans.
(Edited)
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Terri Rich

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is it possible to call in and talk to a rep about this change?
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Dennis, Mobile Master

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Yes but it will cost money if your ask them to complete a change that you could have done yourself on self serve.

https://www.koodomobile.com/contact-us

If you currently have an outstanding tab, you will have to pay that off too