How to unlock a Sim Card?

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  • Updated 4 years ago
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we just bought our son a Koodo Sim card and $35/month plan on Friday and when he turned his phone on his Sim card is locked. why did the Sim card lock and how do you unlock it?
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Laura Force

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Posted 4 years ago

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Matthew Hill

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It's not the simcard that's locked, it's the phone itself. Depending on who the phone was with before, it's locked to that carrier. You can go online ( and purchase an unlock code, or you can check around your city and see if anyone unlocks phones.
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Tayeb A, Employee

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Hey Laura,

If your phone is asking you to enter a PUK code, please call 1-866-995-6636 from a land line. A Representative will be able to access your account to assist you with that.

Hope this helps!

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