How to unlock a Sim Card?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

we just bought our son a Koodo Sim card and $35/month plan on Friday and when he turned his phone on his Sim card is locked. why did the Sim card lock and how do you unlock it?
Photo of Laura Force

Laura Force

  • 70 Points

Posted 4 years ago

  • 1
Photo of Matthew Hill

Matthew Hill

  • 3,102 Points 3k badge 2x thumb
It's not the simcard that's locked, it's the phone itself. Depending on who the phone was with before, it's locked to that carrier. You can go online (Cellunlocker.net) and purchase an unlock code, or you can check around your city and see if anyone unlocks phones.
Photo of Tayeb A

Tayeb A, Employee

  • 18,208 Points 10k badge 2x thumb
Hey Laura,

If your phone is asking you to enter a PUK code, please call 1-866-995-6636 from a land line. A Representative will be able to access your account to assist you with that.

Hope this helps!

********************************************
If you see a good answer, give it a star.

This conversation is no longer open for comments or replies.