How to Transfer prepaid credit balance

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  • Updated 2 months ago
Yes my Father was a Koodo Prepaid Customer and he is now palliative and the account is no longer needed. There is a positive Prepaid balance on his account, what is the best way to transfer this balance to my Mother Koodo Prepaid account and has his account closed out.

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Posted 2 months ago

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Paul Deschamps, Mobile Master

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Hi Justin you can't transfer funds across accounts unfortunately.
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David, Mobile Master

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A family member could use his phone for calls etc., until the balance expires. That way, at least some value can be drawn from the account.

Once the account is left with an unpaid base plan for 90 days, it will auto expire, without any steps taken by anyone.
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The phone number can also be changed in self-serve to enable someone else to use the account without confusion over existing contacts. Once the credits are used up, it will be a useless since you can't port out any number to a different account owner.