How to transfer credit balance to new account?

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  • Updated 4 years ago
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I recently switched from a post-paid plan to a pre-paid plan. My cell phone number got switched over, but not my credit balance on my post-paid plan did not. What is the best way of retrieving or transferring this positive balance on my old account?
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Mark McEwan

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Posted 4 years ago

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Dennis, Mobile Master

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Unfortunately the Postpaid and prepaid systems run independently of each other

If it is a Tab credit then it is gone.
If it is a billing credit then a cheque will be mailed to you (you may have to call in to request it).
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Ahmad

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Call *611 from your Koodo phone and speak with a rep. They'll either a) send you cheque in the amount of the credit balance or b) put the value onto your prepaid account.
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Mark McEwan

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Thanks!
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Anthony Landgraf

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Once the balance is transferred, is your monthly account deleted?
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Mayumi, Mobile Master

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Yes. Your monthly account will be cancelled when you switched it to prepaid.

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