How to track a lost phone

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  • Updated 3 years ago
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Can Koodo or anything help tracking my lost Nokia windows phone? My data was used and some outgoing calls were made after it's lost. I called Koodo but they just gave me data that I can find on self-serve. I have tried to track it on find my phone by windows phone but it can't be tracked. Any help will be appreciated, thanks!
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Posted 3 years ago

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Photo of Pierre


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Hey Vivien!

We are very sorry to hear that your phone was stolen but there’s very little we can do :( We don't have the option to trace it as we are not set up to track down phones that are lost/stolen.

However, we wish you luck on getting your phone back.

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Koodo cannot and does not track phones for you.

If you didn't install an app to find your phone or if the pre-installed Windows software is unable to locate your phone, then you're pretty much out of luck. You can keep trying the Windows software but if the person has removed your sim card by now, which is more than likely the case, or worse reset your phone, you're out of luck and your phone cannot be tracked anymore.

I'd just buy a new phone at this point. You won't be seeing that phone again.

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