How to report koodo network problems?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

At my girlfriend's house I have noticed a big drop in cell phone signal within the last 2 months, the cell phones use to work fine before but not especially in the basement the reception is pretty much non existent where as I used to have 2 to 3 bars before. I though it might of been my phone but my GF is with Virgin Mobile which uses the Bell towers which are the same as Koodo and Telus and she also noticed the drop in reception. I have talked to the neighbors and they also noticed a drop in reception as well. How do I go about reporting this issue?

Currently have a Galaxy S3.

Photo of coolblue55


  • 110 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 196,722 Points 100k badge 2x thumb
I have noticed something similar and you are not the first post that I have come across that has mentioned this.  

I flagging this post to our Koodo contacts.
Photo of grampad


  • 1,876 Points 1k badge 2x thumb
Try *611 or

Dial 1-866-99-KOODO (1-866-995-6636).

Hours of operation (Eastern Standard Time):

  • Monday − Friday: 9am - 9pm
  • Saturday: 9am - 7pm
  • Sunday: 9am - 7pm

This conversation is no longer open for comments or replies.