How to remove easy roam

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I love the idea of easy roam but how does one remove it?

It has US and International easy roam as two separate features and self serve wont let me take them off(guessing because they both need to be cancelled together)
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deniz

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Posted 8 months ago

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Allan, Mobile Master

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It gets added to your add-ons separately as "$7/day US Easy Roam" and "$10/day Easy Roam INTL".
You can simply remove them via manage add-ons on self serve.
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deniz

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Thanks for your answer but that's my question. It's not letting me remove those features.
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Goran, Mobile Master

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If it's not letting you remove the feature then you can send a private message to Koodo via Facebook Messenger or DM via Twitter to get it sorted out. However as I understand it, you only get charged that amount if you use your phone while roaming and it kicks in then.
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Ranjan, Official Rep

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[Updated] - feature is NOW removable via Self Serve

Once the feature is added, you won't need the help of a rep to remove it, as it's NOW removable on your own. 
(Edited)
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Ivan, Mobile Master

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If keeping this add on active all the time, make sure you disable your phone's roaming setting if near a border.
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Dennis, Mobile Master

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Or manually choose the Koodo network instead of automatic
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Bernard, Official Rep

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@Deniz, I'm curious why you were thinking of having easy roam removed? As per Ranjan above it is a service that simply give you access to its benefits. It cost nothing until it's used. So I'm wondering what made you think that you have to remove it? Thanks for your insights!
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Michael Anthony

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The potential for accidentally sending a $10SMS is massive. I'd dearly like to remove the feature myself, which I never would have dreamed of signing up for had I known there was no way to remove it.
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Bernard, Official Rep

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You can remove it Michael. Send us an FB message and it's done. That said, we are working on making it available for online removal as well. In a couple of weeks should be ready. 
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deniz

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Looks like it was missed. But they are very quick and helpful on facebook. -although self serve, or another quick text to remove(just like the way it's added)may be better. How about ADD ROAM and REMOVE ROAM....text to that number. And done.
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Vicki Cunningham

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Also, you have to remove Easy Roam to add a different travel package with Telus. It's a pain.
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Elinor

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Bernard, a month ago, you said Koodo was "working on making it available for online removal" and "in a couple of weeks it should be ready".  Can you update us on this?
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deniz

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There was another (even better) suggestion below by Dennis

maybe have the pay per use rate used until the limit is hit where Easy roam becomes more worth while
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Bernard, Official Rep

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Delivered as promised. On self serve under your manage add-on section. 
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Elinor

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Bernard, that's excellent and a really fast response) !  Now, I have Easy Roam disabled and  --while I'm in the US I decide to activate it for a couple of days -- will I be charged the pay-for-use $5 charge for texting the 4 digit code to Koodo?
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Bernard, Official Rep

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To activate Easy Roam? No.
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Elinor

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Thanks, Bernard.  Would the other 99 texts I paid for in the pay-as-you-go pkg still be accessible for me to use whenever  I decided to de-activate Easy Roam again? 

I'm exploring how Easy Roam might be used for a long trip (4 months) to the US. I could see myself toggling Easy Roam on and off several times during this time.  I don't NEED easy roam when I am at my Florida place, which has a landline and wifi, but I need voice, text and data when I am travelling there and back and when we take short sightseeing trips. 
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Ranjan, Official Rep

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Hi Elinor - the $5/100 text bucket would be available for the bill cycle you activate it within. Therefore, if you use the pay-per-use rate to send some texts, then activate Easy Roam for a few days and later remove the add-on, what's left of the 100 messages would still be available, as long as you're within the same bill cycle.
Hope that helps clarify.
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Ranjan, Official Rep

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Hi Elinor - the $5/100 text bucket would be available for the bill cycle you activate it within. Therefore, if you use the pay-per-use rate to send some texts, then activate Easy Roam for a few days and later remove the add-on, what's left of the 100 messages would still be available, as long as you're within the same bill cycle.
Hope that helps clarify.
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Elinor

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Thank you Ranjan. I know how hectic the last few days have been for you guys. I wouldn't have bothered you but am under pressure to figure out what US phone service to buy before I leave Canada . I appreciate your stellar efforts!
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Ranjan, Official Rep

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Not a bother at all - everyone here's here to help, no matter how busy it gets :)
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deniz

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Hi the reason I want to remove it is that I dont want to pay $10 for a single text if I only send one text one day.

And in self serve it's says to "contact us" to remove it. I select the option, delete it and get this error
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Ranjan, Official Rep

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You'll need the help of a rep. to remove it Deniz. Shoot us a private message on Facebook and a rep. will get back to verify you as the account owner, and assist in getting it removed. 
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Bernard, Official Rep

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Makes sense. If you are not planning on using your phone when you roam, but for some reason you want to send one or two texts than indeed you are better off without it. We'll talk to the team about the feasibility to make it removable online. Thanks again Deniz! For now, as per Ranjan, if you could send us a private message on FB we'll help you remove it.
(Edited)
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deniz

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Thank you!
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Bernard, Official Rep

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One last question Deniz....if one knows, like you, that sporadic roaming use may not make it worthwhile to add Easy Roam, why would people do it? What do you think?
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Wes

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Yes please have an option to remove it via self serve. The reason being is if I am near the border connected to a US tower, and send a text it will activate the easy roam for even sending a local text and it will charge that $7 on the account. So I would like to have the option to activate it just before travelling and remove it when I get back to Canada.
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deniz

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I would use it for longer trips if I need data and text and calls...but not if Im trying not to use my phone, not if I will only send a text or two when/if I have to.
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Dennis, Mobile Master

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Bernard, maybe have the pay per use rate used until the limit is hit where Easy roam becomes more worth while
(Edited)
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q

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The only reason people would use this thing is for convenience or if they don't know they can get a SIM Card from the destination. You can get a SIM Card with unlimited calling, text, and data in the US and Canada, and possibly even more countries, for less than what non-MB-SK/QC "residents" pay for 10 GB to use in Canada. That is just ridiculous.
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Dennis, Mobile Master

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Usually for MVNO's the price can be significantly cheaper, other than that the regular operators are not that much cheaper.  I personally only care about data while traveling with a local sim as talk and text with an international number is not as valuable.  With Easy roam, however, I would be more inclined to use my regular talk and text since I will not need to share a temporary international number to all my close contacts.

This is my travel prepaid sim bible
http://prepaid-data-sim-card.wikia.com/wiki/Prepaid_SIM_with_data
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Elinor

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This is what I love about the Koodo Community -- that the mobile masters don't just push the Koodo add ons but also explain other options so we can pick the service that most meets our needs.  Thanks, Dennis!
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Dennis, Mobile Master

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You're very welcome Elinor <3
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Trevor Topp

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Is the 24 hr window from first use of the easy roam feature, or a midnight -to-midnight calendar day window? If it’s the latter, in which time zone is the magic midnight?
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Dinh, Mobile Master

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Koodo mentioned "The daily Easy Roam fee is valid for 24 hours, and applies when you make or receive a call and send a text or use data abroad" so it start from the moment you use for 24 hours. That is what I am understanding.
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Allan, Mobile Master

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Azure is right! 24 hours from when you first use it.
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Trevor Topp

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Sweet
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Max

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I was able to remove International easy roam, but the self serve system tells me "Some Services cannot be removed" when i try to remove the USA easy roam.
Any thoughts?
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Bernard, Official Rep

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That shouldn't be the case. I am able to remove it from my account. Can you log out and in again and try? Any reason why you want to remove it? You only pay when you use it. Otherwise there is no charge. 
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Elinor

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Bernard, as indicated in an answer to the same question in another thread, a Koodo customer said he wanted to disable "Easy Roam" when he was near the US border to avoid $7 usage charges when his cell was inCanada but the service was picked up by a US carrier.
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Max

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After waiting a few hours and logging back in, US easy roam disappeared. I do not like to keep it active, seems excessive to pay 7 for one text, and living near the border i can get hit with US cell towers,

Thanks for the quick response!
(Edited)
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Allan, Mobile Master

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If you live near the border you can set your carrier to Koodo only so that you don't connect to US towers.

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