How to remove Apple care

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  • Updated 6 months ago
  • (Edited)
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I was told at the Koodo kiosk that they couldn’t remove Apple care there, and that I had to do it online. I have tried multiple times online and it says “error”. I have tried calling Koodo several times today and can not get through to ask anyone. How do I remove this? Thanks:)
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Andrea Garbaty

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Posted 6 months ago

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Dinh, Mobile Master

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Apple care is  Apple warranty, it is with your device automatically from Apple.

If you meant some device protection warranty from Koodo, I guess you have to call Koodo or send messages to their facebook to remove it. However, they are properly cannot take your call right now with the flood of calls.
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Allan, Mobile Master

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Its purchased through Koodo as an add-on though.
You should be able to remove this through self serve though. Try a different browser and if that doesnt work just send a message to koodo via facebook.
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Dinh, Mobile Master

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You meant AppleCare+ not the basic AppleCare?

I did't have experiences with it from Koodo, but don't think you can remove it as an Add-on (through selfserve) though, as it attached to the device, not the plan?
(Edited)
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Allan, Mobile Master

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Sorry yes, Applecare+.
It wasn't able to be removed via self serve for awhile but they implemented it back around November 9th.
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Dennis, Mobile Master

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If you still can't remove it, I suggest sending koodo a private message via Facebook or Twitter. It may take a few days, but koodo will reply back to you
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Andrea Garbaty

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Thanks for the comments! Got them on the phone finally!
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Tina

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I cannot reach them WHATSOEVER and the store won't take calls-just leave it on answering machine. I'm LIVID! I was in earlier and not crazy busy and lots of staff! Messages aren't returned and there is no 'queue' on the 866-995-6636 number I was TOLD I would get thru. Says they are busy and call again later and it hangs up. Been listening to it close to 3 hours and same thing. Angry. Thanks for the deal Koodo!

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