How to know the status of your contact number?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Photo of Mark John Silvestre

Posted 2 years ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,828 Points 50k badge 2x thumb
Hi Mark,

What do you mean the status of your contact number?
Yes mister I want to know if it is still active here in koodo. Coz I changed my carrier
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
Did you port/transfer out your number to your new carrier?
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
Then, once your porting is completed, Koodo will send you a final bill after your regular billing date includes remaining tab balance, overage charges and credit if any.

You can access your self service for 90 days after you canceled your account.
So, you can check your status there :)
Photo of Daniel

Daniel, Employee

  • 5,702 Points 5k badge 2x thumb
Hi Mark! When you port-in or out your number, it usually takes a few hours to be completed. There are some exceptions when it can take one or two days, but that is rare. If your port-out is still not complete, you'll need to contact your new carrier so that they can investigate. If you just wanted to make sure your Koodo account was closed, then Mayumi's answer is where its at :)

This conversation is no longer open for comments or replies.