How to keep my phone and my son's phone on when my ex-husband has his plan that we are on suspended due to not bring able to pay the bill?

  • 1
  • Question
  • Updated 10 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: suspended

Me and my sin have two phones on my ex-husbands plan ..he will be having it shut off on Friday due to not paying his outstanding bill..I have no way to open a new plan I have no I'd with photo on it so I'm screwed till photo card comes in mail I. 2-4 wks..can anyone tell me how I can keep my phones on ..plain English..I need to keep my phones on and the an that they are in will be no more come Friday! I have 3 days till I am totally screwed my phone is a Moto G and my son's is a LG Nexus..please someone give me a correct answer as time is of the essence
Photo of unknown

unknown

  • 250 Points 250 badge 2x thumb
  • stressed beyond belief and frustrated that no one has a clue if what will work to keep my phones on

Posted 10 months ago

  • 1
Photo of Yuan Zuo

Yuan Zuo

  • 112 Points 100 badge 2x thumb
I would call a customer service representative or go into a Koodo shop and talk to someone about this. Since you two are now divorced, his liability shouldn't be your problem and you should be able to remove yourself from the family plan you had when you were together and still keep your number. 
Good luck!
Photo of unknown

unknown

  • 250 Points 250 badge 2x thumb
Did they they said I need photo I'd to that and they are under the assumption he's gonna pay I think he's gonna say screw it ..but then I'm screwed think he's already hit another account plan with someone else ..he's told me to look into getting another plan
(Edited)
Photo of Dennis

Dennis, Mobile Master

  • 196,692 Points 100k badge 2x thumb
Port the number to prepaid.  Since it is your Ex's account, you will need his PIN to complete the port.  This will preserve your number.

If the phones have tab owing, Koodo will blacklist the phone once the tab amount is deemed uncollectable
Photo of Yuan Zuo

Yuan Zuo

  • 112 Points 100 badge 2x thumb
April, is your name or your son's name also on the bill/plan or anywhere? If it is, you should be able to separate this!

For example: I've had the same number since grade 10 and my dad was my guardian. After I turned 18 my dad also added my name on there so I can pay off bills with my credit card and make any changes or adjustments as how I see fit. 

This conversation is no longer open for comments or replies.