how to have monthly statement sent by EMAIL

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I need to have monthly statements  EMAILED to me. I have account (number) but daughter has the phone. She gets texts of amount each month but I WANT the statements sent by email.
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daddypooch

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Posted 9 months ago

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Camilo_A

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Hi there!

You can log into your Self serve account, look for Billing and then notifications... Make sure you have also your e-mail set up for notifications... Like this you will know when your bill is ready but still you will have to log in to your account to see the actual bill!
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Pedro Echeverri

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Please log into your self serve on koodomobile.com
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daddypooch

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do not have a Self-Serve account. So, there is nothing to access.  I set up the Koodo account at a kiosk last May, with my (then 12 yr. old) daughter.  SHE has the phone, not me, and SHE gets monthly bill amount sent to her phone.  I do not have original account papers as they disappeared, but I do have account number - as I used it to add to my bank account PAYEES so I can pay the monthly bill. However, I have to ask her every time a bill amount is sent to her phone - exactly what the amount is, but, I want that amount sent to my email account (OR, made available when I log in to Koodo)  so I have it when I want it. So, when I am requested to provide names as listed on original account, neither her or my name is accepted.  Any ideas - - - or questions? thanks
(Edited)
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Dinh, Mobile Master

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All customers have online accounts. You have one., just you haven't accessed it.

I would suggest you call Koodo 611, or send message to their facebook to ask about the email associated with the account number. They could help you to access the account online. You could have different email for that account. Only Koodo agents have access to your account and can proceed with it.
(Edited)
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daddypooch

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You make it sound easy - and I appreciate your input - but it should be a lot easier.  I did try 3 different email accounts  and when I went to their LIVE CHAT , that was also  declined. I know for a fact that they originally asked me for MY email account when we created the contract and I did give them one of two for sure.  
Thanks again.  I will get some info from my local Kiosk later today.

And,  I don't  'do'  Facebook,   etc.
(Edited)
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Dinh, Mobile Master

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If you are not using facebook, you could also call Koodo 611 from the handset, it is free. However, the waiting time could in the 30minutes. If you want to call, choose the time when you can wait. Good luck
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Lori Lee Kelly

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you guys are no help whatsoever! 
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Goran, Mobile Master

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Oh my, how lewd! Ans this thread is 7 months old! You revive fit just for that?! Good day, sirrah!
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Goran, Mobile Master

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Ok so it's not in your daughter's name. You must be age of majority to have an account unless you're prepaid. The main number on the account gets the bill amount notification texted to it, it doesn't mean that person owns the account.

You will have to contact Koodo to get the registration reset and you will provide an email address to use then to get a link to set it up as stated if you cannot even recall the email address used or it's not working for some reason. The suggested route for Facebook or Twitter is preferred by Koodo as it pushes away from calling for customer support via telephone. You don't have to 'do' Facebook or Twitter to use them for this purpose. But Twitter is the one that is least data invasive and requires the least to set up and to use it just for the purposes of contacting customer support. But as always 611 is still available if you must speak with someone over the phone to get help.
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daddypooch

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Thanks to all.   I will try  to do the 'on-line' chat thing if it's available and up and running.  
(Edited)
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Allan, Mobile Master

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If you are referring to the chat bot, it won't help you as it's only a robot designed to answer specific questions. Facebook is Koodos way of a live chat. If you don't have/want to use Facebook then you have to call in.
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Robert, Mobile Master

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Just to add to that conversation, Good cannot send bills via e-mail because it contains personal information.
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daddypooch

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Well,  if it's (Koodo) you are referring to,  they must be one 'company' of a slim minority that does email  monthly statements to 'subscribers'.  I was getting several others sent to me from Shaw, Telus, BC Hydro and couple of banks.  I do have choice to have sent by letter-mail but email quicker and easier.  Now banks email me to inform me that my monthly statements are available on their website - once I securely log in.   This is what I desire from Koodo and does it not make sense? I simply want an email from them informing me my bill/statement is ready to view. It's just that easy.  Facebook was started by a certain group of private citizens who all love to show off their personal lives and achievements.  Lately it's been taken over by businesses and I don't accept that (free advertising and publicity - - so I rarely (if ever) patronize businesses who indulge in Social-Media. Yes, excepting of course the  businesses I have to  deal with. If I don't have success at my 'Kiosk', I will express my disappointment to them (ie; "you guys 'create' contracts yet  you will not/can not manage them.  Then, and only then, will I call the Koodo number (several of you  'techies' sent to me) and express  my views to them.  thanks
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You-Know-Who

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1-866-99-KOODO
Calling customer service is not "techie."
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Cory

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Koodo is a primarily self serve provider. This would have been made clear to you when you signed up.

You should have gotten an activation email for your self serve account when you signed up at the Kiosk. You just never activated it. Contact Koodo by FB, Twitter, or by calling in, and they can resend the email (after verifying your identity). You can then change your bill notification settings from Self Serve.

I am not sure a Kiosk can help you with that. I believe you may have to contact Koodo directly.
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daddypooch

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Okay - - thanks, Cory.
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Bernard, Official Rep

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@daddypooch as Cory above mentioned it we indeed sent you an email back in the summer when you activate the line. It was sent to your email address that you used here. The link contained in the email has long expired though. You will have to register online now. For that you will need your account number which I assume you have since payments have been made on the account. I hope this helps! 
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Robert, Mobile Master

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 I simply want an email from them informing me my bill/statement is ready to view. It's just that easy.
Koodo does send information that the bill is available. They can even send you an SMS. But in order to activate that, you would need to be able to access self-serve.