how to get vacation mode

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  • Question
  • Updated 3 years ago
  • Answered
Put phone on vacation
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James S Cooper

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Posted 3 years ago

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Mitchell Palmater

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Do you mean you would like to purchase a roaming add-on?
Or would you like to suspend your service while you're gone?
Or you would just like to disable roaming and use wi-fi with it?
What's the plan James?
:)
(Edited)
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Mathieu, Mobile Master

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If you want to suspend your service and not loose your number, you will need to switch to the "Seasonal Hold" plan available in self serve. The cost is 15$/month and you will loose your current plan and have to pick a new plan when you want to start using the phone again.

If you have a grandfather plan, you may want to consider if it's worth loosing it or not. Also, max time for a seasonal hold isn 6 months.
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James S Cooper

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Exactly what I wand but I couldn't find it in self serve.
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Tayeb A, Employee

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That's odd James! Have you tried to change your monthly plan on Self Serve? The Seasonal Hold (http://koo.do/KTAdDh) should be there among other plans. Keep us posted! 
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James S Cooper

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I just paid for a whole month rather than pay late charges. When I click on change plan all it does is blink. I used seasonal last year but it will not let me use it this year.

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