How to get Koodo account cancelled completely, instead of just suspended after port-out of number?

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I ported my number from Koodo to a different provider yesterday. Problem is that the account has been kept suspended (instead of being cancelled completely) until early June, when my billing cycle would've ended with Koodo.

Is there any way the account can be cancelled completely (i.e. deactivated) right now?
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Deepak Sonani

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Posted 3 years ago

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Jonathan I, Mobile Master

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It should be automatically deactivated once you port out. What the system is doing is seeing if there's any outstanding Tab balance left remaining and calculating proration, that's why it's not "finished" yet.
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Carol Ann Best

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My account with Koodo states my account is suspended ported out. I just recently paid my Koodo bill. I would like to see this account deactivated as soon as possible...
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Allan, Mobile Master

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I've heard of it a few times. Not sure the logistics on it though. The few times I heard of it happening you will get charged until the end of the cycle but will get credited back the days you didnt use. (And you may possibly have to contact Koodo to get that credit).
Just going off old memories here though.
(Edited)
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Navin

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I am dealing with this and it is such an inconvenient process. You call Koodo any time of the day and you hear the standard message of "wait time is over 15 mins, use self serve blah blah" and then even after long wait, no one comes. You get the option to have them call you back given sometimes, but not all the time. I ported out yesterday and now need to call and ask them to change my account from Suspend to Cancelled status, so that you i don't get charged for the remaining 25 days in billing cycle.
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Allan, Mobile Master

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You can go to https://koodomobile.com/chat to request a callback.
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Allan, Mobile Master

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You can go to https://koodomobile.com/chat to request a callback.
Actually, Koodo/TELUS is making money off of unsuspecting customers.

If you port from Koodo (or TELUS) Postpaid to Koodo Prepaid, TELUS, or Public Mobile, the account is cancelled, and any unused days are refunded immediately. The reason they actually cancel immediately in this case is they cannot have the same number twice in their systems.

If you port from Koodo (or TELUS) Postpaid to any other provider, the account is suspended, and then cancelled at the end of the billing cycle. There are no refunds unless the customer complains. Most people are not even aware of this, so they are keeping a lot of money from unsuspecting customers. Even "Bhell" and "Robbers" give people's money back automatically but this company does not.

I complained about this to the CCTS and the CRTC multiple times, but they either do not care or do not understand that Koodo/TELUS is doing this to every customer who leaves their company.

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