How to get Koodo account cancelled completely, instead of just suspended after port-out of number?

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  • Updated 4 months ago
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I ported my number from Koodo to a different provider yesterday. Problem is that the account has been kept suspended (instead of being cancelled completely) until early June, when my billing cycle would've ended with Koodo.

Is there any way the account can be cancelled completely (i.e. deactivated) right now?
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Deepak Sonani

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Posted 3 years ago

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Jonathan I, Mobile Master

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It should be automatically deactivated once you port out. What the system is doing is seeing if there's any outstanding Tab balance left remaining and calculating proration, that's why it's not "finished" yet.
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Carol Ann Best

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My account with Koodo states my account is suspended ported out. I just recently paid my Koodo bill. I would like to see this account deactivated as soon as possible...
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Mayumi, Mobile Master

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Can you start a new post using this link?
https://community.koodomobile.com/koodo/topics/new

You have problem to port out your Koodo number to a different provider?
You mentioned you paid your bill - When did you make it and how?
Was it behind due for awhile?...etc.

We need more info to help you why your account is suspended to ported out.
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Carol Ann Best

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I paid my koodo bill completely Jan 31 2018. I switched from koodo to virgin Feb 1 2018. I want to have my account deactivated.
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Carol Ann Best

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I would like confirmation of this.