How to get Bonus 2 GB data add-on for 24 months for existing customer (with no tab)?

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  • Question
  • Updated 8 months ago
  • (Edited)

I want to switch my plan from $65 to $55 with the 2GB add-on for 24 months.

However, the self-server shows only $55 with 1GB.  If I proceed with that I will lose my current $65/3GB plan.  There is no place to select an add-on before switching.

>Bonus 2 GB of data for 24 months is applicable for new and renewing customers. Select this add-on during checkout after adding this plan to your cart.

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Duncan Ritchie

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Posted 8 months ago

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Dennis, Mobile Master

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Yes you would lose your current plan if the add-on is not selected.

Are you upgrading to a new phone ?
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Duncan Ritchie

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No same phone.  No tab.  Just want the better plan.
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Allan, Mobile Master

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It's not for existing customers. It's for new or renewing customers. That's why you don't have the option to select that plan when logged into your self serve.
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Duncan Ritchie

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What's difference between existing customer and renewing?


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Allan, Mobile Master

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Renewing means you're buying a new phone on the tab.
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Duncan Ritchie

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okay. thanks. :(