How to find out how much it cost to cancel account

  • 1
  • Question
  • Updated 3 years ago
  • Answered
When using self serve service, can I find out how much it is going to cost me to cancel my account and pay off the remaining of my phone or do I have to make a call?
Photo of Erin Harton

Erin Harton

  • 70 Points

Posted 3 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 143,084 Points 100k badge 2x thumb
You can find out from self service, Erin. Just see what is remaining on your Tab, and then add to that the amount of your final bill - if you haven't used any overage that is your regular monthly bill. That is all :)
Photo of Dennis

Dennis, Mobile Master

  • 196,816 Points 100k badge 2x thumb
You just pay for the remaining month in your billing cycle. Plus any owing tab and overages

Or the day that you cancel which will pro-rate your account and bill (which means if you used all your mins in one day and then cancel you are only prorated 1 days worth of mins and the rest is overages)

This conversation is no longer open for comments or replies.