How to extend my add on for another month?

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  • Updated 2 years ago
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Norma Simpson

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Posted 2 years ago

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David, Mobile Master

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Norma Simpson

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I want to extend my US calling add-on for another month but the self serve won't let me
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Bernard, Official Rep

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You'll have to wait till it expires Norma. 
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Norma Simpson

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It has expired and I'm trying to add it for another month and it's saying error, refresh or try again later
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Bernard, Official Rep

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Hmmmm...just tried and it works fine. Maybe logout Norma and back again. It should work. 
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Bernard, Official Rep

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Norma, I believe you are talking about your US unlimited add-on. Looking at your account that expires on the 28th this month. You can log into your Koodo online account the next day and added to your account. Then take it off when you no longer need it. Alternately if you call us we can put it on for you, just bear in mind there is a $10 service fee for that. There is no transaction fee for online.
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Norma Simpson

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Thanks
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Norma Simpson

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OK thanks