How to deactivate pre-autorized payment

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  • Question
  • Updated 2 years ago
  • Answered
Koodo set me up for pre-authorized payments without my consent how do I turn it off?
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Jessica Nagey

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Posted 2 years ago

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Mayumi, Mobile Master

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You have to call in to stop pre-authroized payments.
*611 from your Koodo phone, option 5 for customer service.
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Bernard, Official Rep

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I'm puzzled how this is possible Jessica. You haven't talked to us, but the date of the setup online is the same as when you made a payment. Is it possible that you may have clicked on the preauth button on your account by accident?