How to deactivate my old koodo #, because now I have a new one.

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  • Updated 2 years ago
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I lost a phone and had the phone number suspended. Then, today I got a new phone with a new phone number. I never had a chance to set up my Self Serve account with Koodo, and I need to know how to deactivate my old phone number and get a final bill from that plan.
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Ashley Ball

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Posted 2 years ago

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Goran, Mobile Master

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You need to call in to cancel your line. You will then receive your final bill automatically and be given your final amount to pay.
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Ashley Ball

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It looked like I was going to have to pay if I called in?
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Goran, Mobile Master

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Not to cancel your line or lift a suspension as there is no other way to do it.
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Ashley Ball

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ok thanks! :) 

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