HOw to continue my prepaid plan for free through the self servie?

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  • Updated 3 years ago
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Rui Xin Zhang

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Posted 3 years ago

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Sophia, Mobile Master

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What do you mean, for free? You can top up through self service to continue your plan.
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Curtis

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Hi Rui Xin,

Are you trying to renew an expired base plan? If it's been less than 120 days since your last top-up, you can top up your account enough to renew the plan and your service will continue.

Please keep us in the loop.

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Rui Xin Zhang

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Hi Curtis,
did you mean that I need to buy a top-up first?
If so, would you please tell me how to do with $15 top-up?
did I need to buy a top-up on shoppers?
Cause I tried to pay my $15 online,but It didn't work,and onticed me that only top-up can be acceptted.
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Ahmad

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You can top-up online via self-serve using a credit card or a Visa Debit card. Or you can buy a top-up card from a store like shoppers.

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