How to contact HQ

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What is the best phone number for getting in touch with the folks at Customer Retention / Customer Loyalty?
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Fred Dolan

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Posted 3 years ago

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Chad Burr, Mobile Master

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You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday - Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
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There is no retention team for koodo. They seem want to give everyone the same thing. No side deals from what I can tell. A few people here tried. I have to give it to them, that seems fair.
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Robert, Mobile Master

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Here are a list of option available to you when you call

Sometimes they may give you a little something, but there's no "retention" plan.
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Dennis, Mobile Master

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Or *611 on your Koodo cell. It doesnt cost any minutes in Canada
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Moto G

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Koodo gave me, what I would call a "goodwill" gesture, when I picked up two new phones on small tabs, at which time Koodo forgave 2 small balances owing.
It was a pleasant surprise and certainly better than anything associated to Bell Canada.

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