How to change your residential (home) KOODO number?

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  • Question
  • Updated 3 months ago
Change home (residential) phone number
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Chantal

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Posted 3 months ago

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Allan, Mobile Master

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Chantal

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hi


The link does not work....

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Dennis, Mobile Master

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It sounds like you got your WHP on a 2nd account so you will need to create a second self serve with a different email
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Chantal

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oh boy that is crap...I don't have 2 emails unless I use my work address


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Dinh, Mobile Master

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@Chantal: then your WHP might not be added in your selfserve for some reason. I would suggest you send a message to Koodo facebook and ask them to check on it (to avoid the wait on phone)
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Mats

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Maybe she can link her WHP account with her mobile account? Sign in to self serve then profile/role management/link accounts.

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David, Mobile Master

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Most providers will allow you to create aliases, which would appear to Koodo as separate email addresses. If you share the email supplier you use, we can help.

Additionally, many providers are asking for a recovery email address, so it is a good idea to have emails with more than one provider, so you can use it as a backup.