How to change existing bring-your-own plan to new $45 plan?

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Ported my phone to Koodo today. I asked the agent if my son's existing Koodo plan, which is an existing bring-your-own phone Koodo plan $50 with 10% discount, can be changed to the new $45 unlimited plan. She said this can be done on the Web.

When I try to do this in Self-Service this special $45 plan is not listed. How can I change to this plan?
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joachim

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Posted 3 years ago

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Andy Zhong

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I believe you need to go to a koodo store and have then do an upgrade on ur account which will move you over to the new tab system which allows you to access the new plans on the koodo website
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joachim

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At the Koodo kiosk I was told that they cannot change plans in store. This is a bit silly. Seems I'll have to try calling their support number. I'll try this when I'm in the mood for waiting on hold.
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jim

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Actually Koodo is one of the companies where you can ask to call you back when it is your turn. Can do other things, and not listen to elevator music interspersed with "your call is important to us". I wish other companies would follow Koodo's example.
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Mathieu, Mobile Master

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Hi joachim,

To get the new plan you must either call Koodo up 1 (866) 995-6636 or go to a retail location, online add-on of the plan currently does not work.

Hope this helps!

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