how to change an add on

  • 1
  • Question
  • Updated 4 months ago
  • Answered
By mistake I put the wrong add on plan on my phone for a trip to the US, how do i change this?
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Lynn Fletcher

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Posted 1 year ago

  • 1
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Allan, Mobile Master

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You will have to contact Koodo. Try not to use any of the add-on if you can. Also there is no guarantee they will refund you but if you don't use any (or little) of the add on then they should be able to change the add-on for you. You can call, or message them on Facebook (https://m.me/Koodo) or through Twitter dm.
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Bernard, Official Rep

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@ Lynn, you should be able to log into your online account and remove the add-on.
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gaelle cordeau

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What would be the steps to do that ? It only seems that we can buy some more add-ons but not remove them or exchange them
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Mayumi, Mobile Master

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You can add the roaming add on by Text. You should be able to remove your add on through self serve.
What Add on you want to add or remove?
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Nancy Johnson

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Remove Easy Roam
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Ranjan, Official Rep

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Hey Nancy - You can easily view, add, or remove add-ons, by using the link below and clicking "Manage" beside "Add-ons" (login needed):http://koo.do/2vXBqV2
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Nancy Johnson

  • 72 Points
I did it I hope it works.