I would like to cancel my koodo phone unfortunately the account is my ex girlfriend's name. I have a new account with Koodo that is under my name now and would like the old one canceled...what would be the process. Thanks
The account holder must cancel. You'll need to contact your ex to ask for it to be cancelled. She will have to call 611 to do so. I'm sure she'd be ok with that given she's technically responsible and is on the hook for paying if you stopped paying it. If you want to keep the number I think you can get it switched over to your current account. I'm guessing separating the line into your own account wasn't an option?