how to cancel my phone plan and pay it off

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  • Updated 2 years ago
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i have a tab balance of -38 dollars and i would like to pay off my phone tab thing to cancel my plan, but i don't understand is the tab balance the money i need to pay to pay off my phone completely and why is it negativite 
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grace king

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Grace,

It is negative because it's a loaned about of money, so you owe them 38 dollars to bring it back to 0
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grace king

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hi, so when it is at 0 i can cancel my plan whenever??
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David, Mobile Master

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Or you can cancel your plan now, and you will be sent a bill for $38, plus any other outstanding amounts such as partial month service charges.
You can also port your number to another provider if you wish, and your account will be closed automatically once your new account is set up.
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Bernard, Official Rep

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What happened Grace? Why the feeling of wanting to cancel? Is it us?

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