How to cancel Koodo accounts

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  • Question
  • Updated 9 months ago
  • Answered
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robert willick

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Posted 2 years ago

  • 1
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Chad Burr, Mobile Master

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You must call in and speak to a customer service rep to cancel.

May I ask why you want to cancel?
(Edited)
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Robin Banerjee

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I have a extra phone line I want to cancel it?
What should I do in this case?
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Chad Burr, Mobile Master

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Contact koodo via Facebook messenger or Twitter dm. They'll verify your account and take it from there.
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Robin Banerjee

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Thank you so much.
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Andrea Careless

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Good luck getting in touch with them. 
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James White

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Just been on the phone with Customer Services. Chose the option for callback and half hour later got a callback. The lady on the other end said I needed to be transferred to the mythical 'Cancellations Department' at which my BS alarm went into overdrive. Got transferred through to an automated system with no option for callback. Half hour wait and have given up. Now expecting to jump through a few rings of fire to cancel a monthly service that you should patently be able to do on Self Service. What a swiz!
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Goran, Mobile Master

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If you wish to keep the number, you can contact the provider you want to go to and ask to port over. That way you don't have to be put on hold to wait. If you just want to cancel it and that's it then unfortunately you wil have to wait. Best to try at 9am when call times are shortest.
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Maureen Murphy

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I would like to speak to a live person to explain account details. what number can I call.
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Maureen Murphy

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I would like to speak to a live person to explain account details. what number can I call.
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Goran, Mobile Master

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You can call 611 to ask questions. You can also open a new thread here and ask us and we can likely help.
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Ivan, Mobile Master

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You can also contact a Koodo rep via Facebook or Twitter private message. I usually find this to be faster than calling in. The links are at the bottom right of this page (the icons).
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Tom Owens

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I am moving out of the country so I will not be using my account"..............pleas cancel it
Thank you
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Mayumi, Mobile Master

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You have to contact them to cancel your account.
*611 from your phone or send them a message through FB.
https://www.facebook.com/Koodo

You can check your account status for 90 days after you canceled it through self serve.  You should check it to make sure everything is done.

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