How to cancel contract ?

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  • Question
  • Updated 8 months ago
I still have my name on a contract with koodo and my cell phone was stolen a few months after I financed it please help what do I do to cancel my contract ??
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Posted 8 months ago

  • 2
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Goran, Mobile Master

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You can suspend service immediately in self-serve so your bill doesn't rack up and the person can't use your line. To cancel entirely you must call 611 to cancel.
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Jan Hope

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@Jenny

Hopefully you immediately reported your stolen phone. if not someone can use it so you will be responsible for paying that. 
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Dennis, Mobile Master

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When you say "cancel your contract", do you mean you want to cancel your account with Koodo completely?

Note that even though your phone was stolen months ago, you are still responsible for paying your monthly bill plus any tab you may have for the phone
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Jan Hope

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@Jenny

There are no contracts anymore. You can cancel your plan at any time you want or port your number to any Provider of your choice. You simply pay your remaining tab balance and partly charges for the billing cycle and that's it.