how to answer a call on a new galaxy 8 when you always had a flip phone all your life

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  • Updated 8 months ago
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At the Koodo store, they never told me how to answer calls coming in or listening to my messages when your out of your vehicle. I've always had a flip phone all my life just for emergency purposes, so never had other cell phones. When i get calls, coming in, couldn't answer them or couldn't listen to my messages unless if i was in my vehicle. Had to call customer service and explain to them about this after 3 months of paying for a plan n they even had to look it up and walk you through how to take calls. What these store should do is educate customers on how to answer calls, it would really help out seniors. They told me don't press on the green buttom but slide the green button over to answer the calls, and Listening to messages, hold the 1 button n click to listen. helpful hints
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Posted 8 months ago

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Goran, Mobile Master

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There aren't many places that will teach you to use their products if you've never even had a smart phone before. At least not that I've seen. Carriers sem willing to assist from what I've seen. B Was there no one you knew that was able / Willi g to help? 3onths is a long time to not get help. I can see it being difficult when nearly all resources are online instead of in print at libraries or something so getting involved requires having the basics of being able to find resources on the internet. Did you ask for assistance when you bought the phone?
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Paul Deschamps, Mobile Master

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Best place to learn anything you don't know how to do or would like to know more about is including how to use your smartphone. Just go to YouTube and search what you want to learn and bam hundreds of videos showing you just how to do it.
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Bernard, Official Rep

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@Bill, I see the Koodo store you went to and will definitely pass on your comments to the store manager. Basic functions indeed supposed to explained. Thanks for your feedback!