how to add the bonus of a prepaid phone to an existing account?

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  • Updated 3 years ago
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I bought a prepaid sim from a Koodo shop and activated in the website and the bonus was added automatically to my balance. However it did not work with my phone and two days later I bought a prepaid phone from another  Koodo shop. Now I do not know how I can add the 20$ bonus of my prepaid phone to my balance?
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Mehrdad Taheran

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Posted 3 years ago

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Chad Burr, Mobile Master

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The prepaid credit of 20$ is for new activations, so it can't be added to an existing line. The only way to get the credit would be to activate the sim with a new number.

Sorry I may have misread.

You say the balance was added to your account so it should still be there. Just put that sim in your koodo phone. It's the same account.
(Edited)
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Mehrdad Taheran

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I did not understand what you meant. Let me express in another way.  As you know there is 20$ bonus for prepaid phone and 20$ bonus for prepaid sim card. First I bought the prepaid sim card,activated it and the bonus was added to my account. Then I bought a prepaid phone and now I do not know how to add the bonus of phone to account. 
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Chad Burr, Mobile Master

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Well there isn't a bonus for the prepaid phone, only for Activation of the prepaid sim, which you already got.

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