You should receive an email with the activation information and your phone number. Koodo has been backed up with new phone sales, and sometimes the phone gets shipped before the activation team completes their step. Check your Junk / Spam folder to see if the email landed there. If you have not received the email in a day or so, contact Koodo using the options in the 'Contact Us' section at the bottom of the page and they'll sort it out for you.
You can also contact Koodo on Facebook or Twitter. How-To: you can send a tweet to @koodo - and one of Koodo’s agents will help take the conversation private, or send them a private message from facebook.com/koodo. Koodo Phone Numbers: *611 from your cellphone, 1-866-995-6636, or +1 647-788-4337 but often means waiting on the line for a CSR, so Facebook or Twitter is usually less time consuming.