HOw to activate a new phone/SIM on an existing account?

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  • Updated 4 weeks ago
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 just bought the new Google phone through the self service, as I am a monthly custumer. This is a new phone for an existing account. I got the phone here, popped in the SIM  card. Now how to I activate it? I have 3 lines in my account and the line that this phone is for is greyed out and I don't have the option to activate the phone. My other 2 phones do have the option. Help!!
Also my old SIM and new SIM are not the same type.
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Cathy Dubé

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Posted 2 years ago

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Sophia, Mobile Master

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Did you buy a new SIM card? Then you still need to activate it in self service - you will need to punch in the long number in self service and then you'll be able to use your phone with the new card :)
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Miriam Mac Lellan

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frustrated will go to Telus

.
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Mayumi, Mobile Master

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Hi Miriam.
We hat is your question?
Can you start new post with some more information?
https://community.koodomobile.com/koo...
(Edited)
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Carol Bilawchuk

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You realize Telus owns Koodo, right Miriam?
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Carol Bilawchuk

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I have a new phone and new SIM card, when I put it into my phone and sent to self-serve to enter the new SIM number, it says SIM card is already in use? Any idea what’s going on? Thanks!
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Mayumi, Mobile Master

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Does your phone work with new SIM in?
If so, your SIM is already activated.

Did you buy it as a new or upgrade?
(Edited)