HOw to activate a new phone/SIM on an existing account?

  • 1
  • Question
  • Updated 1 month ago
  • Answered
 just bought the new Google phone through the self service, as I am a monthly custumer. This is a new phone for an existing account. I got the phone here, popped in the SIM  card. Now how to I activate it? I have 3 lines in my account and the line that this phone is for is greyed out and I don't have the option to activate the phone. My other 2 phones do have the option. Help!!
Also my old SIM and new SIM are not the same type.
Photo of Cathy Dubé

Cathy Dubé

  • 154 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 140,702 Points 100k badge 2x thumb
Did you buy a new SIM card? Then you still need to activate it in self service - you will need to punch in the long number in self service and then you'll be able to use your phone with the new card :)
Photo of Deborah Pratt

Deborah Pratt

  • 60 Points
Apparently feature is no longer available via self-serve. When you click the option it tells you to visit, call, or message on Facebook.
Photo of Mayumi

Mayumi, Mobile Master

  • 111,282 Points 100k badge 2x thumb
@ Deborah 

Yes, it's correct. 
We use to ba able to do it through self serve. But now,you have to contact Koodo if you want to swap/update your SIM.
I don't like it. I want to do it when I want/need it through self serve for my convenient.
I hope they will bring this feature back soon.
Photo of Brian Guenther

Brian Guenther

  • 60 Points
how do i contact them on face book, ive been trying to for a while at but i get no response
Photo of Allan

Allan, Mobile Master

  • 50,514 Points 50k badge 2x thumb
It's not a live chat. You should get a response within 24 hours.
Photo of Dinh

Dinh, Mobile Master

  • 23,722 Points 20k badge 2x thumb
@Brian: The facebook page ( is not a Live chat. You would have to wait till someone replies to your inquiry.