How long until I receive my new phone I ordered online?

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  • Updated 2 years ago
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I ordered my new phone online Thursday August 3rd and got an email right after saying that I will get a follow up email telling me that it has shipped and have a tracking number. It is now August 9th and I never got a follow up email with shipping details!!!! I checked my email and there is nothing in the spam folder.
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Ashley

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Posted 2 years ago

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Goran, Mobile Master

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You'd have to call the number for online orders to find out. They seem to not always send email updates when there's a backlog or something unfortunately.
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Ashley

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I tried calling the number three times, I can never get through to anyone. Thank you though.
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Bernard, Official Rep

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Can you give us your order number Ashley? With Canada Post still in strike/lockout mode a lot of companies have turned to Purolator for shipping and we are now being told they are behind. So, it seems there is a delay but wanted to see if that was the issue with your case.
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sauravr roy

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Thank you :):)
(Edited)
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sauravr roy

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@ashley... hope so too :) thank you Ashley
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sauravr roy

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Thank you @bernad
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sauravr roy

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Any update Bernard on what's happening with order. I'm sure I have been approved hopefully . credit check ! :) can't wait for new phone
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Bernard, Official Rep

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I have put out an ask to find out the status, I'm sure I will hear back very soon. Appreciate your patience. :-) 
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Bernard, Official Rep

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Ok, so it was shipped out by Purolator today. It's on its way.:-)
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sauravr roy

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Thanks bernad :) you are awsome !