How long until I get my data (new phone)

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  • Updated 5 months ago
I got a new phone This Christmas and I'm wondering why my LTE is not working yet..do I have to wait until next month or...what?
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Austin Joulie

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Posted 5 months ago

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Paul Deschamps, Mobile Master

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Austin, is everything else working (calls & texts)?
Are you on prepaid or postpaid? If prepaid do you have a plan that includes data or a data booster?
Check and make sure your APN settings are set to those of Koodo's in the settings of your device.
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Austin Joulie

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Yes everything is as it is supposed to be but my data won't work
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Dinh, Mobile Master

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Hi Austin,
What phone are you using? are they from Koodo? Are they compatible with Koodo network?
Have you checked if your APN was set correctly to Koodo as per this: https://www.koodomobile.com/help/setting-data-your-non-koodo-phone