How long for port from Wind mobile?

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  • Updated 2 years ago
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I was on Wind Mobile, and I just ported to 
Koodo.

I started the porting process via self serve over 40 hours ago...I can call and text out with my old number but am still not receiving anything in.  Should I be worried?  Everyone says it shouldn't take longer then 24hours. HELP!

JM
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Jm Roubos

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  • confused and worried I might have lost my number..

Posted 2 years ago

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Goran, Mobile Master

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Sometimes it can take longer. If by tomorrow morning it's not settled you could give a shot at sending a private message to Koodo via self-serve. Response times are down to a couple hours now. But it might even take a third day sometimes. Let us know tomorrow you're still not getting anything.
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Sophia, Mobile Master

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The fact you can call out using your old number is a good sign. I remember when we ported our number it took 3 days before we were finally able to receive incoming calls... mind you, that was a port from a landline. It's very unnerving but don't worry, everything will turn out alright in the end :)
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Jm Roubos

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The weird thing is I just put my old SIM card back in and its still active... got all the missed calls and text.  was even able to call voicemail...

Anyone ever heard of this before? Doesn't seem like my old account has been cancelled - the data was even still working. And when I log into the Freedom system it doesn't seem to say its been shut down yet... maybe that's the reason its taking so long?
(Edited)
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Sophia, Mobile Master

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It probably means that Wind hasn't released your number yet. I'd contact Koodo on Facebook or call to see what the status is, since they are the "winning party", they'd be more likely to know what is going on. You definitely don't want your Wind account cancelled before the port is complete, so that at least is a good thing :)
(Edited)
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Jm Roubos

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How do you contact Koodo on facebook?  Just search for them?
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Sophia, Mobile Master

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Yes, or click the white 'f' in the black bar underneath this page :)