How long does this system update run for? Got a new phone and cant get it registered because update started in the middle of sign up.

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  • Updated 1 year ago
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Lizzie Forgetmenot

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Posted 1 year ago

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Allan, Mobile Master

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If it is downloading a new os it can take awhile. I have seen updatss take 20min and i have also seen them take up to 2 hours. Depends on the phone and the update.
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Lizzie Forgetmenot

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This has been all night. ;-(. Midnight all until present. The whole system is down.
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Allan, Mobile Master

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What exactly is happening now? What do you see on the screen? Have you tried restarting the device and see what happens?
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Lizzie Forgetmenot

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I'm sorry. It's all of koodo. They are updating it said a midnight. Now even customer service isn't open. I've never heard of this.
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Allan, Mobile Master

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Here are Koodo's call center hours:
Hours of operation (local time):
Monday − Friday: 9am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

Alternatively you can message them on facebook, https://m.me/Koodo
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Ranjan, Official Rep

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Hi Lizzie - confused by what you mean when you say 'all of Koodo'. No system updates are happening at the moment. Is your phone stuck in the middle of a software update? If you can share some more details about what exactly is happening, what you selected, what you see on screen, etc. we should be able to help troubleshoot.