How long does the shipping process take

  • 1
  • Question
  • Updated 6 months ago
  • Answered
Waiting to have phone shipped unsure of the whole shipping process.
Photo of John Bushey

John Bushey

  • 166 Points 100 badge 2x thumb
  • Unsure

Posted 6 months ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 90,184 Points 50k badge 2x thumb
All depends on inventory levels and time to process. Actual shipping is good.
Photo of John Bushey

John Bushey

  • 166 Points 100 badge 2x thumb
Okay is there a way to tell the status of my order?
Photo of Kelsey

Kelsey, Employee

  • 1,570 Points 1k badge 2x thumb
Hi John, I can see that you've emailed our webstore asking for a status as well - as they likely mentioned, it's been approved and is waiting to be shipped out in our warehouse. Really appreciate your patience! Once it leaves the warehouse you'll receive a shipping message. Should be in the next day or so. 
Photo of John Bushey

John Bushey

  • 166 Points 100 badge 2x thumb
Okay thank you very much.
Photo of John Bushey

John Bushey

  • 166 Points 100 badge 2x thumb
Now that i have received my new phone, it didn't come with much. I'm trying to figure out where about the new phone number is located?
Photo of Allan

Allan, Mobile Master

  • 56,056 Points 50k badge 2x thumb
You should have received an email. Check your spam folder if you haven't received it.
As well, a few customers have recieved their phone before the team that handles activations have done their stuff in which case you'll have to either wait or contact Koodo to get it sorted out.
Photo of John Bushey

John Bushey

  • 166 Points 100 badge 2x thumb
Thank you so much Allan, you have been so helpful over the past few days kudos to you!
Photo of Ranjan

Ranjan, Official Rep

  • 28,104 Points 20k badge 2x thumb
@John - I can't locate an account matching your email. If the suggestions above don't work, you can share your order no. and I can pass it along to the team to process, if it hasn't been activated yet.

@YDNKW - If you'd like to share your order no., I can look into yours as well..  ̄\_(ツ)_/ ̄
(Edited)